Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino not on GamStop we haven't covered yet? This page explains the best way to reach Online Casino, what we can help with, and what falls outside what an independent review site is able to do.
What We Can Help With
Online Casino is an independent research and comparison site. We're not a casino, we don't process deposits or withdrawals, and we can't access anyone's player account. Where we can genuinely help:
- Corrections or updates to information on a review, offer or rating
- Suggestions for casinos not on GamStop we haven't yet assessed
- Feedback on our comparison criteria or how we rank sites
- General questions about how highest-payout ranking works on this site
- Reports of broken links, outdated bonus terms or factual errors
What We Can't Help With
Because we're not an operator, we're not able to resolve account issues, process withdrawals, verify a player's identity or mediate a dispute over a specific bonus a reader has already claimed. Those requests need to go directly to the casino in question, using the support channels listed on its own site. Each brand featured in our tables — including the top-rated non GamStop casinos we've reviewed — has its own dedicated support team, and they hold the account details we don't.
Before You Get in Touch
A quick check of these pages often answers the question faster than waiting on a reply:
- Non GamStop Casinos UK 2026 — our full rundown of rated and ranked sites, including how payouts, bonuses and games compare
- About Us — how we work, why we cover casinos not on GamStop, and how our ratings are put together
- Responsible Gambling — support options and tools if you want to manage or step back from your play
- Terms and Conditions — the rules that govern use of this site
A Note on What This Site Does
Every review on Online Casino is researched independently. We're transparent that some of the sites we cover pay us a commission if a reader signs up through our links — this never changes where a casino sits in our rankings or what we say about it. If you think a rating is wrong, or an offer has changed since we last checked it (this page was last verified on {{ '2026-09-04' }}), telling us helps keep the site accurate for the next person searching for the same thing.
Response Times
We aim to read and act on every message we receive, whether that's a correction, a suggestion or a general query. As a small independent team, replies aren't instant, but factual corrections in particular are prioritised, since accuracy is the whole point of a comparison site.
Reminder for UK Readers
18+. Gambling can be addictive — please play responsibly and only with money you can afford to lose. If you've self-excluded via GamStop and are reconsidering that decision, our Responsible Gambling page has organisations and tools that can help you think it through, independent of anything we cover here.